As someone who frequently reads and participates in discussions (often in a position of privilege), I have found this article interesting.
Here are some suggestions on how to respond when someone talks to you about something they have noticed or experienced that is not true for you:
- Be empathetic.
- Be curious.
- Acknowledge impact before intention.
(This is not a summary, just a sample to open your appetite. Go read the article! )
This article mentions the acronym NVC, which stands for Nonviolent Communication.