As someone who frequently reads and participates in discussions (often in a position of privilege), I have found this article interesting.
http://www.roxannemanning.com/2017/09/26/why-dont-they-get-it/
Here are some suggestions on how to respond when someone talks to you about something they have noticed or experienced that is not true for you:
- Be empathetic.
- Be curious.
- Acknowledge impact before intention.
(This is not a summary, just a sample to open your appetite. Go read the article! )
This article mentions the acronym NVC, which stands for Nonviolent Communication.